Do I have to pre-book?
Pre-booking is essential. Session numbers are strictly limited to ensure a great experience, so we strongly recommend early booking to avoid disappointment.
Can I bring a buggy / pram?
Where possible we ask you to avoid bringing a buggy into the building to ensure clear walkways but understand this is not always possible. We do offer a pram store within the building, where owners can leave prams at their own risk.
Can I bring a picnic?
Unfortunately not. We have a fantastic café offering a great range of fresh local food and hot and cold drinks for everyone to enjoy. Please advise a member of the team about any dietary requirements.
What do I need to bring?
Due to hygiene reasons please ensure you and your child wear socks in our play areas. If you forget we have a lovely selection of socks available to purchase from our gift shop.
Do you charge for adults?
All paid child tickets include free entry for one adult. Visitors have the opportunity to purchase up to two Additional Adult tickets with each Child and Accompanying Adult ticket.
Do you have wheelchair access?
Yes, Bear Town is wheelchair friendly with a level floor, wide doors and disabled toilets and static changing tables. If you have any questions, please do not hesitate to contact us ahead of your visit so we can do all we can to ensure an enjoyable time with us.
Following the recent relaxation of Covid restrictions, we will continue with our current measures to protect both you, our visitors, and our staff.
Screens will remain in place at our tills
Limited capacity will continue
Online booking only
We will continue our rigorous cleaning schedule between sessions.
You must be symptom-free to visit Bear Town. If anyone in your group is displaying a temperature of 37.8 degrees, has a new cough, looks generally unwell, or is displaying any other signs associated with coronavirus (COVID-19) you will be asked not to attend for a period of 10 days self-isolation following the Department of Health England and government guidelines at present.
We ask that all visitors adhere to the guidelines as set out by the government which may periodically change.
Please note: If government guidelines change all tickets are transferable to any later available date.
Do I have to wear a face mask?
do you offer free parking?
Yes, we have a large car park next to Bear Town.
What is your cancellation policy?
Pre-booked tickets are non-refundable.
When booking if you create an account you can manager your own booking and move it up to 24 hours ahead of your visit.
With a minimum of 48 hours notice we can transfer your booking to an alternative available date. Please email firstname.lastname@example.org with your preferred date. You can read our full Booking Terms & Conditions.
Do you offer school visits?
Yes, we will be offering school visits. Please email email@example.com with your enquiry.