Download our Tidy Up song
Download our Tidy Up song
Do I have to pre-book?

Pre-booking is essential. Session numbers are strictly limited to ensure a great experience, so we strongly recommend early booking to avoid disappointment.


To ensure a safe and secure environment for our youngest explorers we limit the age of our child visitors to a maximum of 7 years old.

Children aged 8 and over will not be admitted to the town.

Non-mobile babies under 12 months are FREE when accompanying a paid child ticket.


Do you charge for adults?

Everyone requires a ticket. You can purchase up to two Adult tickets per paid child ticket, a maximum of two per transaction. Adults are charged at £2.00 per ticket.

Can I bring a buggy / pram?

Where possible we ask you to avoid bringing a buggy into the building to ensure clear walkways but understand this is not always possible. We do offer a pram store within the building, where owners can leave prams at their own risk.

Can I bring a picnic?

Unfortunately not. We have a fantastic café offering a great range of fresh local food and hot and cold drinks for everyone to enjoy. Please advise a member of the team about any dietary requirements.

What do I need to bring?

Due to hygiene reasons please ensure you and your child wear socks in our play areas. If you forget we have a lovely selection of socks available to purchase from our gift shop.

Do you have wheelchair access?

Yes, Bear Town is wheelchair friendly with a level floor, wide doors and disabled toilets and static changing tables. If you have any questions, please do not hesitate to contact us ahead of your visit so we can do all we can to ensure an enjoyable time with us.

Coronavirus update

Following the recent relaxation of Covid restrictions, we will continue with our current measures to protect both you, our visitors, and our staff.

😷 We recommend you wear a face covering whilst moving in and around the town, but it is not compulsory.


😷 Hand sanitiser will continue to be freely available and use will continue to be encouraged

Limited capacity will continue

Online booking only

We will continue our rigorous cleaning schedule between sessions.
We look forward to safely welcoming you to Bear Town 

You must be symptom-free to visit Bear Town. 

We ask that all visitors adhere to the guidelines as set out by the government which may periodically change.

Please note: If government guidelines change all tickets are transferable to any later available date.

Do I have to wear a face mask?

As per current government guidelines, masks are optional inside Bear Town. 

do you offer free parking?

Yes, we have a large car park next to Bear Town.

What is your cancellation policy?

Pre-booked tickets are non-refundable.

When booking if you create an account you can manager your own booking and move it up to 24 hours ahead of your visit.

With a minimum of 48 hours notice we can transfer your booking to an alternative available date. Please email with your preferred date. You can read our full booking terms and conditions on our Prices and Times page. 

Do you offer school visits?

Yes, we will be offering school visits. Please email with your enquiry.


If you have a question that we have not answered above please get in touch with us.